For those of you who do not use the Internet for frequent ordering, and even for those of you who do, we have tried to anticipate your qustions and provide clear answers. For questions that we have not previously encountered, and for which you may not have found an answer in another section, please use the form below to submit your question, or call us toll-free at 1-877-645-9321. We will do our best to clear up any confusion.
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Q - First-time ordering A - Placing Your First Order It's easy to order with us. We make it Simple, Fast, and with No Sign Up. We also accept orders by phone and snail mail. See our Contact Us section for our address and phone number. Adding Items to Your Shopping Cart : When you are ready to purchase an item, simply select the "Add to" button at the bottom of the product. You will now be directed straight to viewing all items in your shopping cart. Each time you add an item to your shopping cart, you will be able to view all the items in your cart. After viewing the items in your shopping cart, you can start checking out. While you are shopping you can access your shopping cart anytime by clicking on the link that says 'Shopping Cart' at the top right of any page. Proceed to Checkout : Once all the items you want to buy are in your Shopping Cart, you can click the button, 'Proceed to Checkout'. Here is where you will enter your order information. Our Checkout process is simple, fast and no sign up necessary. |
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Q - Cancel or Change Order A - We strive to ship all orders as soon as possible. For this reason, all items that ship within 2 business days cannot be cancelled once the item(s) have been purchased. For all items that ship in 3 business days or more, we will gladly ATTEMPT to process the cancellation, provided the order has not yet entered the shipping process. If the item you wish to cancel has already entered the shipping process, it cannot be cancelled by you or by our customer service department. However, you may return the item subject to that item's return policy. Visit our Return section for more information about our return and exchange policy. In order to request a cancellation or change to your order, please call 1-877-645-9321. To ensure timely processing of your cancellation, you may also send your request via email. |
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Q - Orders Never Received A - If you have not received your order within 5 business days of its scheduled delivery date, please contact our Customer Service Department at info@clocksoftheworld.com. We will research the location of your order and promptly resolve the issue. |
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Q - Back Ordered Items A - Periodically, due to the overwhelming popularity of an item, a product must be placed on backorder until additional inventory is received. If your order includes an item that has been placed on backorder, you will promptly be notified by a Customer Service Specialist, who will provide you with options to fulfill your current order. |
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Q - What is your Product Guarantee A - We stand behind all of our manufacturers' product guarantees. However, Warranty time frames vary from manufacturer to manufacturer, which include but are not limited to the replacement of defective parts, missing parts, or replacement of the item. Our products are guaranteed for standard use of the product in its intended environment. Please click on the Product Guarantee link or feel free to contact our customer service department at 1-877-645-9321. |
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Q - What is your Return and Exchange Policy A - Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. Simply contact us at 1 800-xxxxxx or send us an email at info@clocksoftheworld.com and we will provide all the necessary instructions. PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. If you are not satisfied with your purchase, you can return or exchange the product within 30 days of receipt as long as the product is returned in new, unused, and resalable condition inside its original packaging. All products properly returned under this policy are eligible for a refund to the original method of payment. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees. A restocking charge may apply to specific productsthat cannot be returned due to their uniqueness. Please contact us to determine if the product you ordered is subject to a restocking fee. Additional fees may apply if not returned in original packaging. Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits. If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. The in-store credit can be used on any of our online stores accessible at Clocksoftheworld.com. Please contact customer service at 1-877-645-9321 or email us for further instructions on your return and to receive an RMA (Return Merchandise Authorization) In the unlikely event that your order is incorrect, missing parts, damaged or defective, please call us within 10 days and we will send you the correct product, replacement product, or replacement parts at no cost to you. Our customer service hours are Mon-Fri 9:00 AM to 5:00 PM ET. |
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Q - Safe & Secure Shopping A - When you shop with us, you never have to worry about credit card safety. We guarantee that every transaction you make will be safe. |
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Q - Do I get a copy of the Receipt A - Because most of our products are shipped directly from the manufacturer, we cannot include a packing receipt or invoice with the shipment of the products. We also realize that many of our orders are sent as gifts to someone else, and we are sensitive about including any documents that would reflect the price. This being the case, the order confirmation that you received via e-mail serves as your official receipt. If you have your order number from your order confirmation, you can obtain a copy of your receipt by entering the order number in the box below. If you do not have your order number, please contact us at 1-877-645-9321. Want a copy of your receipt?
Q - What about shipping? A - Please see our section on Shipping policy. Basically, what we do is charge a standard $20.00 fee for merchandize that sells for $499.99 or less. For products that sell for $500.00 or more, ground shipping is free. There are some restrictions and there may be additional shipping charges on occasion. However, in order to maintain the lowest possible prices, and still provide the best for less, a nominal shipping fee of $20.00 applies to our lower priced items. If you need further clarification, please call us at 1-877-645-9321 or e-mail us at info@clocksoftheworld.com We will ensure that there are no misunderstandings. |
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Q - Delivery Times A - Delivery times can vary for each product based on the delivery location and the size of the product. You can estimate delivery dates for individual products as normal Ground shipping will take between 10 to 14 days for most product orders. If you need to Expedite the order because your order is a gift and its arrival is time sensitive, contact us and we will determine if expedited shiipping is available and at what cost. By calculating an estimated delivery date, you can easily determine what shipping method will best ensure your package gets to the desired location in time. Due to the size of some products, ground shipping may be the only shipping method available. |
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Q - What Payment methods are accepted? A - We accept several methods of payment as listed below. No matter what method you choose, we guarantee that every transaction you make on our site will be 100% secure. All prices are listed in U.S. dollars. PayPal We are pleased to accept payments through PayPal, the trusted leader in online payments. PayPal enables buyers and businesses to send and receive money online, safely and privately, and with no fee to buyer or seller. PayPal provides industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant. Credit Cards We currently accept Visa and MasterCard . American Express will be added shortly. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. |
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